Student Engagement Officer

Our university 

Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in media, design, technology and business. 

The role 

As a Student Engagement Officer you will play a crucial role in supporting the effective implementation of the university’s attendance and engagement regulations. You will monitor and analyse student attendance data and contact students who are falling behind the expected levels of attendance and engagement, offering support and guidance to help them meet the expected standard of attendance.

You will work in close collaboration with student services, registry, casework, visa compliance, timetabling and academic staff to ensure data accuracy and students are supported to reach the required levels of attendance and engagement.

The candidate 

Our ideal candidate will have experience in attendance and engagement monitoring processes within a further and/or higher education setting. The role is heavily data focussed and will require experience of analysing data in excel along with experience of providing professional customer support. 

The role requires effective organisation, prioritisation and time management skills, excellent attention to detail, and the ability to build strong working relationships with both staff and students. The role holder will be a proactive problem solver who is open to change and can contribute to the continuous improvement of processes, systems, and working practises.  

We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve.

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