Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are looking to recruit a part-time Student Support Officer who will help manage student enquiries during weekday afternoons and evenings as part of the Student Services Team. 
 
You will alongside a fellow Student Support Officer from 2.30pm-8pm on the Student Helpdesk within the Ravensbourne campus, as well as supporting other locations in our buildings. You will be working Monday to Thursday each week and this is a 0.6 FTE role.
Please note, the hours for this role are fixed and Ravensbourne's flexible working hours policy does not apply to this role.

You will be the face of Student Services during evening teaching and respond to queries from students who visit the Helpdesk. You will also be expected to provide administrative support to the team.

We are looking for a professional, supportive and welcoming presence to help students studying in the evening feel connected to the support and processes at Ravensbourne University London.

The Candidate

The successful candidate will have a good telephone manner and written English skills. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner. Experience of working in education and in customer facing roles is desirable.

We Offer

• Generous leave
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

Closing Date: 30 Apr 2026

Unit: Professional

Salary: £27,963 to £31,259 per annum pro rata

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are seeking a Planning and Performance Officer on a part - time basis  to join our Planning and Insights team. You will provide key analysis and reporting to underpin the University’s institutional planning cycle. This role provides an opportunity to influence the approach to planning in an exciting, growing University by providing evidence-based insights to shape strategic decision-making and performance monitoring frameworks. You will be a reliable source of insightful management information, supporting university committees and senior leadership with high-level reports and strategic commentary.

The Planning and Performance Officer will have responsibility for a diverse range of performance monitoring approaches, including KPI frameworks, student survey analysis, graduate outcomes, and institutional effectiveness. By benchmarking our performance against the wider sector, you will identify critical risks and emerging opportunities for growth, ensuring our planning remains agile and impactful.

The Candidate

We're looking for someone who has experience in strategic planning or data analysis in a Higher Education setting. You will also have a strong understanding of the datasets across multiple areas of University life, including the whole student lifecycle. Your will have expertise in implementing performance frameworks, such as KPIs, in order to support an increase in value of reporting and a maturing of our processes.

Beyond technical capability, you will be a confident communicator who can translate complex information into compelling narratives for senior stakeholders. You will be comfortable in a highly collaborative environment, building effective relationships across academic and professional services departments to ensure every strategic decision is informed by data.

This role is offered on a part-time basis for 17.5 hours per week.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

Closing Date: 22 Apr 2026

Unit: Professional

Salary: From £41,558 pro rata

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are seeking a Planning and Performance Manager to play a key role in driving forward the necessary improvements in planning and performance to enable Ravensbourne to deliver its ambitious mission. Working closely with the Director of Strategic Planning, you will ensure that Ravensbourne’s strategic ambitions are translated into robust plans and measurable targets through leading an integrated planning process which incorporates academic, operational, people and infrastructure planning. This will include responsibility for student number planning. You will be a key partner for academic schools and departments, working collaboratively with them on strategic alignment and prioritisation, objective setting, performance monitoring and horizon scanning

This role provides an opportunity to influence the approach to planning in an exciting, growing University by providing evidence-based insights to shape strategic decision-making and performance monitoring frameworks. You will be a reliable source of data-driven insight that has been translated into meaningful options and recommendations.

You will also implement the University's institutional performance framework, providing insightful commentary and recommendations to the Executive and to the Board. By benchmarking our performance against the wider sector, you will identify critical risks and emerging opportunities for growth, ensuring our planning remains agile and impactful.

The Candidate

We're looking for someone who has experience in strategic planning or data analysis in a Higher Education setting, who is able to both produce insightful analysis and engage with and influence the decisions of senior leadership. You will have a good understanding of what effective planning and prioritisation can look like within a University, but also recognise the importance of agility and responsiveness in a changing environment. This will depend on your strong understanding of the sector context and the appropriate data sources across multiple areas of University life, including the whole student lifecycle. You will have the necessary expertise to to implement performance frameworks, such as KPIs or balanced scorecards.

You will be a confident communicator who can translate complex information into compelling narratives for senior stakeholders. You will be comfortable in a highly collaborative environment, building effective relationships across academic and professional services departments to ensure every strategic decision is informed by data and has a well-thought through plan.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

Closing Date: 22 Apr 2026

Unit: Professional

Salary: £46,208 to £52,356 per annum

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are seeking a Health, Safety & Environmental Administrator and First Aider to join our team. As the first point of contact for day-to-day health, safety, environmental and first aid queries, you’ll play a key role in ensuring our campus is safe, compliant, and welcoming for students, staff, visitors, and contractors.

You will manage a range of administrative tasks, maintain essential records, support health, safety & environmental processes, coordinate inductions and provide efficient first aid support across the building. Working closely with colleagues across Estates & Facilities and wider university teams, your work will directly contribute to the wellbeing and success of everyone who uses our campus.

Key Responsibilities

• Act as the first point of contact for first aid provision for students and staff.
• Manage incoming health, safety & environmental tasks, risk assessments and reports across all university sites.
• Use our in-house system (TOPdesk) to schedule, track and manage activities.
• Maintain contractor documentation, inductions and compliance records.
• Support the production of health, safety & environmental reports, including DSE, pregnancy, PEEPs and individual needs assessments.
• Organise and minute the Health, Safety & Wellbeing Committee.
• Ensure accurate accident reporting and support RIDDOR processes.
• Manage first aid rooms, supplies, medication logs and grab bags.
• Liaise with internal teams, external agencies and healthcare professionals as required.
• Support new employee health safety & environmental induction processes and training bookings.

The Candidate

You will bring a positive, customer‑focused approach and the ability to work collaboratively with a wide range of teams. You’ll be calm under pressure, confident in communicating with others and able to balance multiple priorities effectively.

Essential skills and experience include:

• A good standard of education with excellent written and spoken English.
• Current First Aid certification.
• Strong IT skills, including Microsoft Office and administrative systems.
• Previous administrative experience.
• Understanding or experience of health, safety & environmental topics.
• A flexible, adaptive and proactive working style.
• Strong communication and customer-service skills.

Desirable:

• Experience working in a Higher Education or Estates & Facilities environment.
• A recognised health & safety qualification (or willingness to gain one)

We Offer

• Generous leave
• Competitive Pension Scheme 
• An Employee Assistance programme 
• A cycle-to-work scheme

This role requires working across Ravensbourne buildings on a weekly shift roster, Monday to Friday, 7am 7pm, with occasional weekend working.

If you’re passionate about helping others and building a positive health, safety and wellbeing culture, we’d love to hear from you.

Closing Date: 17 Apr 2026

Unit: Professional

Salary: £32,088 to £35,627 per annum

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

To provide strategic and technical leadership in applications and data within IT Services and the more comprehensive university. As a member of the IT Services leadership team, provide support to the Chief Information Offices and deputise where appropriate in defining applications and data strategies that deliver outstanding staff and student experience. Leading and building a cross-functional team to ensure that Ravensbourne has the data, systems, integrations and processes in place to harness the value of our data assets to ensure outstanding student outcomes. 

The Head of Enterprise Applications and Data will be required to work with senior leaders across the university to ensure that the university's tactical and strategic priorities are understood and that activities within the applications and data team are planned efficiently, making the best use of available resources.  

Establishing and maintaining internal and external relationships is core to this role. Understanding the university's strategy and how the use of data can support institutional objectives and priorities is critical to the university's wider success. The post holder will be required to maintain external relationships with Enterprise Systems vendors to ensure that application roadmaps' implications are understood and that opportunities to feed Ravensbourne requirements into future product developments are harnessed. 

Acting as a trusted advisor and subject matter expert to the Chief Information Offices and wider Executive team on how data can be harnessed to achieve institutional objectives.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

Closing Date: 17 Apr 2026

Unit: Professional

Salary: £76,162 to £78,066 per annum